Recent reports indicate that Hulu + Live TV users are experiencing significant issues with their DVR functionality, specifically regarding the recording of NBC shows. Viewers have expressed frustration as they discover that while the recording counters indicate shows have been captured, the actual episodes are missing from their libraries.
Many affected users have taken to online platforms, particularly Reddit, to share their experiences. One prominent thread highlights that while recordings of shows like Jeopardy are functioning normally, other popular NBC programs such as The Tonight Show, Late Night with Seth Meyers, and Saturday Night Live either do not appear or are replaced by streaming versions instead of DVR files. Intriguingly, the recording counters increase as if the episodes have been recorded, yet users find their lists empty upon checking.
A number of subscribers from various locations have reported that the issues seem isolated to NBC programming, with other networks continuing to record without difficulties. Some users noted a peculiar problem where recordings on HBO East defaulted to a Spanish feed. Several individuals believe that the troubles began following the recent time change, with programs appearing to record an hour earlier than scheduled before disappearing entirely.
Many users have documented their experiences in separate threads, consistently describing the same symptoms: empty recordings and inaccessible NBC entries. Some have found that affected episodes eventually show up under search results or in the “watch latest episode” section, but only as streaming versions with full advertisements. Saturday Night Live is frequently mentioned as a show that is notably absent from user libraries.
In efforts to resolve the issue, viewers have tried various troubleshooting methods, including restarting their Roku devices and re-adding shows individually, but none of these solutions have proven effective. A number of users reached out to Hulu’s support team, who acknowledged that the problem is widespread and has been escalated for further investigation. While some users received small credits on their bills, others were informed that no credits could be issued.
As the situation garnered attention across social media platforms, Hulu’s support team publicly confirmed that they are investigating the reports. They have encouraged users to contact phone or chat support for personalized assistance, allowing the team to collect account details and error information relevant to the investigation.
With multiple active discussions on Reddit documenting these issues and Hulu actively addressing the concerns, it appears that the problem lies within Hulu’s systems rather than user-related issues. As the investigation unfolds, updates are anticipated, and subscribers are hopeful for a swift resolution to restore their DVR functionality.
Hulu’s commitment to addressing these concerns reflects their recognition of the importance of reliable service for their viewers. Further developments will be monitored closely, and updates will be provided as new information becomes available.
