UPDATE: Verizon Wireless is taking immediate action to address a significant outage that has disrupted mobile communications for countless customers. The telecom giant announced today that it will offer account credits to affected users as technicians work diligently to restore services.
The outage, which began around noon EST on January 15, has left many Verizon subscribers unable to access their mobile networks, with devices stuck in SOS mode. In this mode, phones can only make emergency calls using alternative networks, leaving users without access to standard services.
“We let many of our customers down today, and for that, we are sorry,” Verizon News stated on X. The company emphasized that their staff is “working non-stop” to rectify the situation. “Our teams will continue to work through the night until service is restored for all impacted customers,” they added.
Verizon officials confirmed that the issue is isolated to their network and does not affect competitors like AT&T and T-Mobile. Emergency alert agencies are advising residents to seek alternative service providers or to visit local police and fire departments for emergencies.
Officials from New York City’s emergency management team are currently assessing the situation, collaborating with local partners to evaluate its impact on essential services and city agencies.
As the situation develops, Verizon reassured customers that updates will be shared promptly. “We will make this right — for any customer affected, we will provide account credits and share updates soon,” the company stated.
This urgent outage has highlighted the reliance on mobile networks for communication, especially in emergency situations, underscoring the critical need for reliable service. Customers are encouraged to stay tuned for further updates as Verizon works to resolve the issue.
