UPDATE: The staff at the Montgomery Walgreens Pharmacy are facing an unprecedented surge in demand as they manage a chaotic but essential environment. With the pharmacy operating 24 hours a day, employees are tirelessly working to meet the needs of a growing number of customers, especially in the wake of COVID-19.
Recent visits to the pharmacy reveal a scene of “organized chaos,” with long lines and multiple vehicles waiting at the drive-thru. On busy days, there can be over eight cars queued up outside, while inside, customers navigate a bustling atmosphere filled with inquiries and prescription pickups. The staff continues to rise to the challenge, embodying resilience and commitment.
Pharmacy Manager Jeff Stacey, who has dedicated 20 years to the company and eight years at this location, described the daily pressures as he oversees both patient and operational needs. “Day-to-day operations, filling prescriptions, and dealing with problems,” Stacey stated. “The buck stops with me.” His leadership is crucial as the team works diligently to provide quality service amidst overwhelming demand.
Staff Pharmacist Stephanie McGinnis, also with the company for 20 years, highlighted the heightened stress brought on by the pandemic. “Retail pharmacy has become a different world since COVID,” she said, noting the increase in prescriptions and the additional responsibilities of administering immunizations and conducting COVID testing. Despite these challenges, McGinnis finds fulfillment in helping patients feel better.
The pharmacy employs around 10 pharmacy technicians, with Sandy Macias being a standout with her decade-long service. Macias is often the face of the pharmacy, expertly handling the public’s needs while maintaining an impressive level of calm. “I’m a people person,” she explained. “I really like helping customers.”
Macias, who is bilingual, is frequently called upon to assist Spanish-speaking customers, further enhancing the pharmacy’s community connection. Her approach to busy periods is rooted in empathy. “Customers are sick and have to wait in line,” she shared. “I try to put myself in their shoes, and that’s what helps me cope.”
As the demand for pharmacy services rises, it’s critical to recognize the essential role these healthcare professionals play in our communities. The teamwork and dedication exhibited by the Montgomery Walgreens staff exemplify their commitment to public health.
For those visiting pharmacies, remember to express gratitude to the hardworking staff who strive to keep us healthy, especially during challenging times. Their efforts are integral to our wellbeing and deserve our appreciation.
In the coming days, expect continued high demand at pharmacies like Montgomery Walgreens, as they navigate the complexities of healthcare delivery in an evolving landscape.
